VIP Retention Manager

Описание роли

We’re looking for a VIP Retention Manager with 2+ years of experience in iGaming and fluency in German. You’ll be working with VIP players from the German region — building personalized retention strategies, increasing loyalty, and boosting customer lifetime value.

Your key responsibilities:
* Develop and implement tailored retention strategies for VIP players from Germany, focusing on personalized offers and exclusive events.
* Analyze user behavior and segment VIP audience to optimize engagement and reduce churn.
* Coordinate VIP communications through email campaigns, direct messages, and high-touch support.
* Monitor retention KPIs (CRR, CLV, NPS) and prepare regular performance reports for management.
* Collaborate with marketing, analytics, and support teams to enhance the overall VIP experience.
* Manage VIP budgets, monitor promotions ROI, and ensure compliance with regulatory standards.

Your profile and requirements:
* Minimum 2 years of experience in a retention or CRM role within the iGaming industry.
* Fluent German for direct communication with VIP clients.
* Strong analytical skills and proficiency with Excel, BI tools, and SQL queries.
* Deep understanding of retention metrics (churn rate, retention rate, customer lifetime value).
* Excellent communication, proactive mindset, and ability to craft high-impact campaigns.
* Familiarity with VIP event planning, loyalty programs, and VIP support best practices.

Что делает эту вакансию особенной

* Полностью удалённая позиция с гибким графиком, позволяющая выстраивать работу под собственный ритм.
* Работа в международной команде профессионалов, специализирующихся на VIP-услугах в ведущей iGaming-компании.
* Прямое влияние на доход и развитие VIP-направления: вы будете принимать стратегические решения и видеть результаты своих кампаний.
* Возможность профессионального роста: доступ к сертификациям, тренингам и участию в профильных конференциях.
* Конкурентные компенсационные пакеты и бонусы по результатам KPI.

О компании

Our client is a global iGaming operator headquartered in Cyprus, serving markets across Europe, with a dedicated focus on the German VIP segment. The company values innovation, compliance, and player-centric approaches, offering a tech-driven platform and diverse product portfolio including casino, live games, and sports betting. With a growing community of VIP players, the organization invests in employee development, modern collaborative tools, and transparent communication. Join a team where your expertise in retention will be a cornerstone of both player satisfaction and business success.