Senior Golang Engineer

Description of the role

As a Senior Golang Engineer on our AI-driven Cloud Contact Center as a Service (CCaaS) platform, you will lead the design, development and optimization of critical backend components. Your mission is to ensure seamless customer experience by building and maintaining a highly scalable suite of microservices. You will take ownership of the full development cycle—from requirements gathering and architectural design to implementation, testing and support. Day to day, you will collaborate with product managers, DevOps specialists and frontend teams to deliver new messaging features, integrations and proprietary chat solutions.

Key responsibilities

• Participate in full-cycle feature development, including design reviews, coding, deployment and post-release monitoring.
• Expand integrations with new text-based platforms and messaging channels (e.g., WhatsApp, SMS, social messengers).
• Enhance existing messaging functionality, optimize throughput and latency under high load.
• Develop and maintain microservices and adapters in Golang, adhering to clean code principles.
• Architect and implement a proprietary support chat solution, integrating with low-level communication protocols and third-party APIs.
• Work with asynchronous microservice architecture, message brokers (Kafka, RabbitMQ) and event-driven patterns.
• Collaborate closely with cross-functional teams to align technical decisions with business objectives.

Why this vacancy is unique

Joining our team means working on one of the fastest-growing CCaaS platforms in Europe, backed by AI-driven analytics. You will enjoy a fully remote setup with flexible hours aligned to European time zones, a competitive salary package and opportunities to influence product direction directly. We invest in your professional growth—budget for conferences and certifications is provided, and you will mentor junior engineers as part of a distributed agile team.

About the company

We are a B2B SaaS leader in customer experience solutions, empowering enterprises to deliver seamless support via our Cloud Contact Center. Our mission is to simplify omnichannel communication through intelligent automation and real-time analytics. With offices across Europe and a fully remote workforce, we foster a culture of innovation, transparency and continuous improvement. Established three years ago, we have already processed over 100 million interactions for global brands and continue expanding into new markets.