Senior Golang Engineer (CCaaS, Europe)

Role Description

Senior Golang Engineer joins a cutting-edge, AI-driven Cloud Contact Center as a Service (CCaaS) platform used by enterprises across Europe. You will own full-cycle feature development, from design through testing and deployment, working on high-throughput microservices and adaptors that power customer experience solutions. This role is ideal for a seasoned backend engineer who enjoys end-to-end responsibility and thrives in a remote, cross-functional team.

Your key responsibilities:
— Participate in full-lifecycle feature development: requirements review, architecture design, implementation, testing, and maintenance.
— Expand integrations across new text-based platforms (chat apps, social messengers, SMS gateways) using REST/gRPC APIs.
— Enhance existing messaging functionality for scalability, reliability, and low latency in high-load environments.
— Develop, deploy, and maintain microservices and adapters, ensuring fault tolerance and observability.
— Design and build a proprietary support chat solution with real-time message processing and AI-powered routing.
— Architect and implement asynchronous microservice patterns, message queues, event streams (Kafka, RabbitMQ).
— Integrate with low-level communication protocols (SIP, WebSockets, custom SDKs) and third-party APIs.
— Collaborate closely with Product Managers, QA engineers, DevOps and UI/UX teams to deliver end-to-end solutions.

Why This Position

Choosing our Senior Golang Engineer role provides a unique chance to shape the future of customer engagement in the rapidly growing CCaaS market. You’ll work with modern technologies—Golang, Docker, Kubernetes, gRPC—and leverage AI to optimize customer interactions. Enjoy a fully remote setup across European time zones, flexible hours to balance work and life, and direct impact on product roadmap decisions. Our engineering culture values autonomy, peer mentoring, and continuous learning; you’ll have opportunities to attend conferences and obtain certifications at our expense.

About the Company

We are an innovative B2B SaaS provider specializing in AI-driven customer experience platforms. Our mission is to enable businesses to deliver seamless, personalized support at scale. Since our launch, we have onboarded dozens of mid-market and enterprise clients across finance, retail, and telecom. Our distributed team spans multiple countries in Europe, united by a passion for technology and customer success. We foster an open, inclusive culture where every engineer’s voice matters and transparency drives growth.

Random Fact: К 2026 году объём рынка CCaaS превысит $30 млрд благодаря росту спроса на облачные решения для контакт-центров.