Key Account Manager (Payments)
Description of the Role
We are seeking a proactive Key Account Manager (Payments) to become a strategic partner for our merchants in the FinTech, iGaming and PSP space. You will play a central role in optimizing payment flows, identifying new revenue streams and ensuring merchants scale seamlessly. Your day-to-day will go far beyond transactional communication: you will analyze performance data, craft customized upsell and cross-sell proposals, and build long-term, win-win relationships.
Main Responsibilities:
• Develop and execute account plans to drive processing volume, upsells and renewals.
• Monitor key KPIs—transaction success rate, chargeback ratio, ARPU—and translate insights into actionable growth opportunities.
• Conduct regular business reviews with merchants, presenting data-driven recommendations to enhance payment efficiency.
• Collaborate cross-functionally with Product, Risk & Compliance, and Tech teams to troubleshoot issues and implement feature requests.
• Negotiate commercial terms, SLAs and pricing models to maximize LTV while maintaining merchant satisfaction.
• Serve as the primary escalation point for high-value clients, ensuring rapid resolution and continuous improvement.
What Makes This Opportunity Unique
• Fully remote position—work from anywhere while engaging with European and global merchants.
• Autonomy to shape commercial strategy and influence product roadmap based on market feedback.
• Diverse portfolio—FinTech, iGaming and high-risk PSP merchants requiring innovative payment solutions.
• Direct impact on company growth—your strategic recommendations will drive meaningful revenue uplift.
• Competitive salary package (4,000–8,200 EUR) aligned with market standards in Cyprus and bonus incentives based on KPIs.
About Utorg
Utorg is a fast-growing Payment Service Provider on a mission to simplify global transactions for digital businesses. We prioritize transparency, cutting-edge technology and customer-centric service. Over the past two years, Utorg has doubled its merchant base and expanded into new high-growth verticals. Our team thrives on collaboration, continuous learning and the pursuit of excellence. Join us to play a pivotal role in shaping the next generation of payment solutions.
