Head of Community

Job Description

The Head of Community at Duolingo will lead and grow one of the world’s most vibrant language-learning communities. You will develop and execute strategies to engage millions of active users across multiple channels, including social media, forums, events, and in-app experiences. Leveraging Duolingo’s AI-powered personalization and gamified approach, you will shape the way learners interact, share progress, and support one another, all while aligning community initiatives with the company’s business goals.

Key Responsibilities:
* Design and implement a holistic community engagement strategy to boost user retention, satisfaction, and advocacy across New York, London, and Pittsburgh.
* Partner with Product, Marketing, and Data teams to integrate community feedback into product roadmaps and feature launches.
* Manage and mentor a small team of community managers, setting clear objectives, KPIs, and professional development paths.
* Coordinate and moderate official forums, social media groups, and Discord channels to ensure a positive, inclusive, and supportive environment.
* Organize virtual and in-person events (meetups, webinars, hackathons) to foster real-world connections and brand loyalty.
* Analyze community metrics, create regular reports, and present insights to leadership to guide continuous improvement.

Why Duolingo

Joining Duolingo means shaping the future of EdTech in a role with genuine impact. You will work in a fast-paced, globally distributed team that values creativity, data-driven decision-making, and learner-centered design. Our community initiatives influence product features used by over 500 million learners worldwide, giving you the chance to see your work drive real educational outcomes. You’ll enjoy a supportive environment with flexible growth tracks, cross-functional collaboration, and opportunities to attend industry conferences.

About Duolingo

Duolingo is a free, gamified language-learning platform available as both a mobile app and website. Our mission is to make education free, fun, and accessible for everyone, everywhere. We leverage bite-sized lessons, AI-powered personalization, and a robust community framework to help users build reading, writing, speaking, and listening skills in over 40 languages. Recognized by Fast Company as one of the world’s most innovative companies, Duolingo boasts more than 600 million app downloads and continues to expand its global impact.