Customer Support Specialist (Fintech)

Role Description

As a Customer Support Specialist at Utorg, you will be the first point of contact for our global B2B clients in the FinTech and crypto space. Beyond handling standard tickets, you will solve end-to-end issues, dive into transaction and payment workflows, and collaborate closely with Product, QA, and Dev teams to ensure seamless user experiences. Your daily responsibilities will include:
• Managing B2B client inquiries and payment escalations through CRM and ticketing systems (e.g., Zendesk);
• Diagnosing and resolving technical payment issues across traditional finance rails and crypto integrations;
• Guiding clients through onboarding, KYC/AML processes, and platform features;
• Documenting solutions and contributing to a continuously improving knowledge base;
• Monitoring service metrics and providing feedback to product teams for feature enhancements.

What Makes This Position Special

Joining Utorg means working in a cutting-edge FinTech environment at the intersection of traditional finance and blockchain technologies. We offer:
• Fully remote format with a clear 4/4 rotation (2 day + 2 night shifts), transitioning soon to 3/3 with only one night shift;
• Competitive salary benchmarked to the Cyprus market and paid in EUR;
• Opportunities to influence product roadmaps by sharing customer insights;
• International team culture and regular cross-departmental syncs;
• Professional growth through internal training and direct mentorship from senior engineers.

About Utorg

Utorg builds innovative solutions for global payments, combining non-trivial architecture with deep crypto expertise. Our mission is to bridge traditional finance and blockchain, delivering secure, compliant, and scalable services worldwide. We value ownership, technical excellence, and customer-centricity. As part of Utorg, you’ll shape the future of FinTech and experience real impact in a dynamic, high-growth company.