Customer Support Manager

Role Description

As a Customer Support Manager you will become the primary liaison between our clients and the internal development and operations teams. In this role, you will handle client inquiries via email and chat, ensuring fast, accurate, and friendly resolutions. You will also play a key role in building and maintaining the internal knowledge base, documenting common issues, best practices, and support processes. Your structured approach and attention to detail will help shape the support framework from the ground up. Over time, you will contribute to our expansion towards a full omnichannel support model, leveraging CRM tools or a custom internal portal to deliver seamless service across touchpoints. This position demands excellent communication skills, a proactive mindset, and the ability to learn complex B2B IT and telecom products quickly. Clear documentation and process-building expertise are essential, as is the readiness to work in a fast-paced startup environment.

Why This Opportunity

Joining our young B2B IT & Telecom startup offers you a unique chance to influence customer experience from day one. You will work fully remotely, collaborate closely with cross-functional teams, and be empowered to propose and implement improvements in real time. Our flat organizational structure ensures that your ideas carry weight, and you will receive direct feedback from leadership. With full-time employment, you will benefit from a flexible schedule and the freedom to organize your day. As the company grows, you will have clear pathways to advance into roles such as Head of Support or Customer Success Lead. This is a rare opportunity to shape support processes, gain broad product knowledge, and build a career trajectory in a scaling tech business.

About the Company

We are a young company building a cutting-edge B2B product in the IT and telecom space. Our mission is to simplify complex communications infrastructure for enterprise clients by delivering user-friendly, scalable solutions. Founded by experienced industry professionals, we prioritize innovation, customer centricity, and rapid iteration. Our team values transparency, open communication, and continuous learning. By joining us, you become part of a culture that encourages experimentation, rewards initiative, and supports personal and professional growth. You will collaborate with skilled engineers, product managers, and business strategists who share a common goal: to redefine how businesses manage their IT and telecom operations.